At loveminidolls.com, we want to provide you with a pleasant shopping experience. Here are some common questions and their answers to help you better understand our products and services. If you need further help, please feel free to contact our customer service team.

  1. How do I place an order?
    You can browse our website, select the doll you like, click “Add to Cart”, and then follow the prompts to complete the checkout process. Please make sure to enter the correct shipping address and payment information.
  2. Can I change or cancel my order?
    Once the order is submitted, we will process it as soon as possible. If you need to change or cancel your order, please contact the customer service team within 48 hours after placing the order. After 48 hours, the order may have entered the processing stage and cannot be modified or cancelled.
  3. Where can I check the status of my order?
    You can check the order status in your account or click the tracking link in the order confirmation email you received to get the latest information.
  4. How to deal with receiving damaged or wrong items?
    We take customer satisfaction very seriously. If you receive damaged or wrong items, please contact our customer service team within 7 days of receipt with relevant photos and order information, and we will provide you with a refund or replacement service.
  5. How long does it take to ship?
    It usually takes 4 business days to process an order. The specific shipping time depends on your location and the delivery method you choose. You will receive tracking information after shipment so that you can check the status of your package at any time.
  6. Can I return or exchange the item?

Yes, we support returns and exchanges. You can apply for a return or exchange within 14 days of receiving the item. Please ensure that the item is in new condition, unused, and with the original packaging and tags. Some specific items may have restrictions, please refer to our return and exchange policy for details.

  1. What are your payment methods?

We accept a variety of payment methods, including major credit and debit cards (such as Visa, MasterCard), PayPal, etc. All payment information is processed in a secure encrypted manner to ensure the security of your information.

  1. How is my personal information secure?

We are committed to protecting your personal privacy. We will not sell or share your information with third parties unless required by law. We take strict security measures to protect your personal information from unauthorized access.

Thank you for choosing loveminidolls.com! If you have further questions or need assistance, please feel free to contact us and we will be happy to help you.